Frequently Asked Questions

What’s the difference between a packing hub and a pick-up location?

A packing hub – often called a co-op – is where volunteers pack fruit and veges into $15 packs. We currently have 11 packing hubs / co-ops. The packs are then delivered to our 39 pick-up locations for you to collect.

Which pick-up location should I choose?

You can choose the pick-up location that that suits you best to pick up your pack - that could be the one closest to home or work, or one on your commute route, based on the day, time and location that suits you best.

How do I know what will be in the pack each week?

Your local coordinator will let you know how they let you know what items you’ll get in next week’s pack. Often, it’s through their local Facebook page or by email. It’s always fresh and seasonal.

What if I forget to order in time?‍ ‍

If you’ve missed the deadline to pay online, please email or message your local coordinator - contact details are shown in the locations map, and in the local Co-op Facebook page.

Do you use recyclable bags for the packs?‍ ‍

Yes, there’s no single use plastic here! Please bring a clean bag each week when you pick up your pack. And if you have some spare new or clean reusable bags, we’d appreciate the donation.‍ ‍

Can I buy other items apart from those in the pack?‍ ‍

Some packing hubs / co-ops buy-in extra seasonal items that you can purchase - keep an eye on your hub’s Facebook page each week. Some hubs also offer regular extra items such as cartons of eggs and meat. At present online orders are available at 8 pickup locations. You can use our online ordering platform to put together your own selection of produce.